The customer problem
The customer problem
Integration failures often pass through several systems before anyone notices the business impact. Support may know the customer issue while engineering has only partial logs.
Apyrn Trace early access
Find where an integration failed and what it affected.
When information moves between systems, Apyrn Trace shows the journey step by step. Teams can see where it stopped, what was retried, which outside service responded with an error, and which customers or records may need attention.
Example: a customer record does not reach the customer-management system. Trace shows the run, highlights the failed step, and connects it to the affected record.
Guided explanation
The better operating model
The better operating model
Trace creates a step-by-step record of an integration run so teams can see where work stopped, what was retried, which outside service responded with an error, and what may be affected.
The solution approach
The solution approach
Send integration run, step, retry, event, and outside-service details to Trace, then use one timeline to investigate failures and repeated patterns.
Conceptual architecture
- 01
Accepts typed SDK ingestion, REST ingestion, and OTLP JSON-compatible trace ingestion.
- 02
Shows run search, timeline detail, retry history, failure groups, provider health, alerts, saved filters, and impact views.
- 03
Supports API-key lifecycle, tenant-scoped controls, retention cleanup, audited deletion requests, and Slack alert delivery.
Enterprise examples
A customer record fails to reach a customer-management system and needs one shared explanation.
A shipping provider starts rejecting requests and many delayed orders need review.
Support and engineering need the same incident view without copying raw log lines between tools.
What this enables
Help teams understand one failed business process from start to finish.
Group repeated failures so teams do not treat every incident as new.
Connect technical failure details to affected customers, accounts, records, or orders.
Scope and qualification
Early access; position Trace as integration observability, not a general-purpose application monitoring replacement.
The implemented ingestion path includes OTLP JSON-compatible trace ingestion, not full OpenTelemetry protocol coverage.
Recognize the problem
Integration failures are hard to explain when each system shows only part of the story.
An integration run is one complete attempt to move information or complete work across connected systems. Trace creates a step-by-step record of that run.
A customer issue has no clear failure point
Support knows the affected customer, but engineering has to search across several systems to learn where the work stopped.
Similar failures keep appearing
Teams handle every failed sync as a new incident because repeated provider or mapping problems are not grouped together.
Business impact is unclear
Operators need to know which customers, accounts, records, or orders may need attention after a technical failure.
How it helps
Follow one business process across all of its steps.
- 01
Record the journey
Trace receives run, step, retry, event, and outside-service details as the integration does its work.
- 02
Explain the failure
Trace shows the failed step, retry history, provider response, and similar failure group in one operational view.
- 03
Connect to impact
Trace surfaces the affected customer, account, record, object, or order information the integration recorded.
Illustrative use cases
Normal days where Trace helps.
A customer record does not reach the customer-management system
A customer-success manager investigates missing account information. Trace shows the complete run, highlights the failed CRM step, and identifies the customer record linked to that run.
Page visual: source system, mapping, CRM update, failed step, and affected record.A shipping provider starts rejecting requests
An operations lead sees delayed shipment updates and needs to know whether the issue is internal or provider-side. Trace groups similar failures, shows the provider response and retries, and surfaces affected orders.
Page visual: several failures grouped into one understandable provider issue.Support and engineering need one incident view
A support engineer escalates a customer ticket with customer context while engineering has technical logs. Trace gives both teams the same timeline, retry history, failure group, and impact context.
Page visual: one shared timeline with business labels and optional technical detail.What teams can do
Turn scattered integration signals into one investigation path.
Search and inspect runs
Review run lists, run details, timeline exports, step history, outside API calls, retries, and events.
Group repeated failures
See similar failures together so teams can focus on a recurring provider, mapping, or integration issue.
Understand affected records
Connect failures to customers, accounts, records, objects, or orders recorded by the integration.
Save searches and alert teams
Use saved filters, alert rules, alert events, Slack delivery, metrics, usage views, and audit logs.
What Trace does not replace
Trace is integration observability, not a general-purpose application monitoring replacement.
Trace focuses on B2B integration runs, retries, provider errors, failure groups, and business impact. It is early access, and the implemented OpenTelemetry-related path is OTLP JSON-compatible trace ingestion rather than full protocol coverage.
For technical teams
Implementation details for evaluators.
Ingestion paths
Trace supports typed TypeScript SDK ingestion, REST ingestion for runs and related events, and OTLP JSON-compatible trace ingestion.
Investigation model
Trace models runs, steps, spans, external API calls, retries, events, failure groups, provider health, saved filters, and impact views.
Controls and operations
Trace supports API-key lifecycle with one-time reveal and hashed storage, tenant-scoped roles, retention cleanup, audited deletion requests, Slack alert delivery, metrics, usage, and audit views.
FAQ
Short answers for evaluators.
What is an integration run?
An integration run is one complete attempt to move information or complete work across connected systems.
What information can Trace show in a timeline?
Trace can show recorded steps, spans, outside API calls, retries, events, failure details, and related business impact.
How does Trace know which record was affected?
The integration records affected customer, account, record, object, or order details as part of the run context.
Can teams receive alerts?
Trace has implemented alert rules, alert events, and Slack delivery. Email delivery should not be claimed on this page.
Bring Trace the integration failure your teams keep explaining twice.
Join early access to review whether Trace fits a failed sync, provider error, retry, customer-impact, or support-escalation workflow.